Hire Intake & Patient Support Specialists
Intake specialists are the first person a new client or patient talks to. Our LATAM specialists handle intake calls, screening, scheduling and records for law firms and medical practices.
- Works your time zone
- 8-stage vetting
Typical annual cost
U.S. hire
$67,000
Salary + benefits & payroll taxes
Lateam LATAM hire
$19,000
Typical pay for our placements
Save around 72%
U.S.: BLS median wage for this occupation (May 2025) plus benefits and payroll taxes. LATAM: median pay across Lateam placements in this or a closely related role. Not a salary guarantee.
Teams hiring with Lateam
What a intake specialist does
Hire remote intake specialists from Latin America.
- Answer and return intake calls and web leads
- Screen new clients or patients against your criteria
- Schedule consultations and appointments
- Collect documents and enter records accurately
- Follow up with leads who haven't signed or booked
- Hand off qualified cases to attorneys or clinical staff
Core skills we test for
- Phone etiquette & empathy
- Screening & qualification
- Scheduling
- Accurate data entry
- Confidentiality
- Spoken & written English
Tools they work in
Hiring intake & patient support specialists, answered
How quickly can I hire an intake specialist?
We typically present a shortlist of fully vetted candidates within 7–10 business days, and most clients make a hire within three weeks of kickoff.
How much does a remote intake specialist from Latin America cost?
Most of our intake & patient support specialists are paid around $19,000 a year, versus roughly $67,000 for a comparable U.S. hire once benefits and payroll taxes are included. That's about 72% less, with no drop in quality.
Will they work in my time zone?
Yes. Every professional we place works your business hours — LATAM overlaps with all U.S. time zones, so there are no overnight handoffs.
How do you vet intake specialists?
Eight stages: English proficiency, a real role-specific skills assessment, structured interviews, behavioral assessment, reference checks, background check, internet speed test, and a workspace walkthrough. Roughly 2–3% of applicants pass.
Ready to meet your intake specialist?
Book a free 20-minute intro call. We’ll scope the role and send a vetted shortlist within 7–10 days.