Hire Customer Success Managers
Customer success managers protect and grow revenue. Our LATAM CSMs onboard accounts, drive adoption and surface expansion opportunities during your business hours.
- Works your time zone
- 8-stage vetting
Typical annual cost
U.S. hire
$121,000
Salary + benefits & payroll taxes
Lateam LATAM hire
$18,000
Typical pay for our placements
Save around 85%
U.S.: BLS median wage for this occupation (May 2025) plus benefits and payroll taxes. LATAM: median pay across Lateam placements in this or a closely related role. Not a salary guarantee.
Teams hiring with Lateam
What a customer success manager does
Hire remote customer success managers from Latin America.
- Onboard new accounts and drive time-to-value
- Run recurring check-ins and QBRs
- Monitor health scores and churn risk
- Drive product adoption and training
- Surface upsell and renewal opportunities
- Advocate for customers with product teams
Core skills we test for
- Account management
- Onboarding & enablement
- Churn mitigation
- Renewals & expansion
- Data-driven reporting
- Written & spoken English
Tools they work in
Hiring customer success managers, answered
How quickly can I hire a customer success manager?
We typically present a shortlist of fully vetted candidates within 7–10 business days, and most clients make a hire within three weeks of kickoff.
How much does a remote customer success manager from Latin America cost?
Most of our customer success managers are paid around $18,000 a year, versus roughly $121,000 for a comparable U.S. hire once benefits and payroll taxes are included. That's about 85% less, with no drop in quality.
Will they work in my time zone?
Yes. Every professional we place works your business hours — LATAM overlaps with all U.S. time zones, so there are no overnight handoffs.
How do you vet customer success managers?
Eight stages: English proficiency, a real role-specific skills assessment, structured interviews, behavioral assessment, reference checks, background check, internet speed test, and a workspace walkthrough. Roughly 2–3% of applicants pass.
Ready to meet your customer success manager?
Book a free 20-minute intro call. We’ll scope the role and send a vetted shortlist within 7–10 days.